City West Water LogoCity West Water is one of three retail water corporations serving customers in metropolitan Melbourne. It provides drinking water, sewerage, trade waste and recycled water services to residential and business customers in Melbourne’s Central Business District (CBD), inner and western suburbs.

City West Water services more than 430,000 homes and over 1 million people from 130 different cultural backgrounds in some of Australia’s fastest growing suburbs.  

City West Water also serves major tourist attractions such as Melbourne Zoo and Melbourne Museum and global events including the Australian Open tennis tournament, Melbourne International Comedy Festival and the AFL Grand Final.

Want to know more? View the data for all 19 water corporations.

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700 km2

Service Area

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1 million

Population Served

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422

Employees

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459,044

91% residential
Urban Customers

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102b litres

58% residential
Drinking Water Supplied

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$698.3m

Annual Revenue

Aboriginal acknowledgement

City West Water respectfully acknowledges the Traditional Owners of the lands and waters upon which it works and operates, the people of the Kulin Nation. It pays its deepest respects to the traditional custodians past, present and future. City West Water acknowledges the continued cultural, social and spiritual connections that Aboriginal people have with the lands and waters, and recognises and values that the Traditional Owner groups have cared for and protected them for thousands of generations. City West Water will further develop its partnership with the Traditional Owner groups to ensure their contributions to the future of the water management landscape and to maintain their cultural and spiritual connection.

Service area

Local government city councils serviced by City West Water include:

  • Brimbank
  • Hobsons Bay
  • Maribyrnong
  • Melbourne (north of Yarra River)
  • Moonee Valley
  • Wyndham
  • Yarra
  • Melton (part)
  • Hume (part)

Stylised map of City West Water's service area, for more information call City West Water on 13 16 91

Water sources

Along with the other two metropolitan water retailers, City West Water purchases bulk water from wholesaler Melbourne Water.

This water is sourced from the Thomson River and Yarra River catchments and supplied to City West Water from three main locations:

  • Silvan Reservoir near Mount Dandenong
  • Sugarloaf Reservoir near Yarra Glen
  • Greenvale Reservoir near Somerton

More detailed information about water sources can be found in City West Water’s latest Annual Water Quality Report.

Assets at a glance

City West Water operates and maintains a range of assets, including the following water and sewerage infrastructure.

4,785
km of water mains
8
holding tanks
256
km of recycled water mains
10
pumping stations
4,239
km of sewer mains
6
stormwater harvesting schemes
5
secondary chlorination plants
2
recycled water plants
2
sewage treatment plants

Board of Directors

The Board of Directors is responsible for City West Water’s strategic planning and is accountable to the Minister for Water for the corporation’s performance. The Board is supported and advised by the Executive, who oversee the corporation’s day-to-day management under the leadership of the Managing Director.

Find out more about City West Water’s Board of Directors and how they are appointed.

More information

Website: citywestwater.com.au

Address: 1 McNab Ave, Footscray VIC 3011

Postal: Locked Bag 350, Sunshine VIC 3020

Phone: 13 16 91

Email: enquiries@citywestwater.com.au

The information on this page was sourced from City West Water’s 2017-18 Annual Report, 2016-17 Annual Water Quality Report and 2030 Strategy: Customers First, Benefiting Communities.

Page last updated: 08/02/19