This page lists all techniques addressed in this toolkit and provides links to the detailed description of each technique. In addition, this summary page of all techniques (PDF, 267.4 KB) provides a high-level assessment of how well each technique achieves each engagement objective, the potential reach and cost for its use.
Direct personal contact
Elements to consider when undertaking direct personal contact
- Site visits
CMA staff or delivery partners visit the properties where riparian works are in place - Phone calls
CMA staff call landholders for a formal or informal discussion - Written communications (email / letter)
Written dialogue via email or letters - Cards
Anniversary of works card, personal greeting card, birthday card etc
Broad one-way communication
Elements to consider when undertaking broad one-way communication
- Newsletters and bulletins (targeting landholders with riparian management agreements)
Used to promote specific riparian news and articles to landholders with riparian management agreements - Newsletters (for general distribution)
Used to promote upcoming events, success stories, and reach a potentially wide audience - Fact sheets, brochures and pamphlets
Publicised information on projects, common problems and specific issues - Newspapers, radio and television
Official CMA media designed to publicise success stories, upcoming events etc - Periodical publications
Regular, specialist publications available to readers via subscription e.g. Landcare in Focus
Events and peer networks
Elements to consider when undertaking events and peer networks
- Field days
CMA staff host a gathering of landholders to inspect one or more properties together - Workshops
CMA staff host a structured gathering of landholders/experts to discuss a specific topic or problem - Facilitated peer learning
Groups established to share learnings and the latest research within a specific industry - Awards programs
Programs culminating in awards nights which provide incentives and acknowledgement to landholders
Evaluation and feedback
Elements to consider when undertaking evaluation and feedback
- Questionnaires
Used to gather common information from a number of landholders via email, mail-outs, or direct contact - Interviews
Direct surveys with landholders in order to identify specific progress or problems - Photo monitoring
Ongoing, site-specific monitoring which allows for the visualisation of change over time
Online and social media
Elements to consider when working online and with social media
- Online videos
Online videos on successful works or 'how-to' videos - Blogs
Online posts from CMAs providing discussion pieces on specific topics - Online forums
Informal discussions online, providing two-way communication between landholders and CMA - Facebook, Twitter and Flickr
Common social media platforms used by CMA engagement teams
Page last updated: 25/02/19