Flood insurance premiums are set by insurance companies; policies vary widely and different insurance companies will take different approaches to damages caused by flooding.
Flood insurance is now offered in many flood-prone areas. It is important that you read a policy carefully to determine whether or not you are covered.
DELWP has provided its flood mapping information to insurance companies, while continuing to improve its flood mapping. This allows insurance companies to price flood premiums on the best available flood information.
Flood mitigation infrastructure, such as levees, should reduce insurance premiums in flood-prone areas.
As there can be decades or longer between floods, floodplains are often settled before anyone becomes aware of the flood risk. Though, there are ways to reduce damage to property: by moving valuables above the flood level, relocating cars and moving livestock, for example. Flood warnings can also provide an opportunity to safely evacuate ahead of a flood.
The Insurance Council of Australia represents insurance companies and provides information about flood insurance and a home checklist.
The Financial Ombudsman Service is a free, independent service for resolving disputes between insurance companies and consumers. Phone 1300 78 08 08.
Read DELWP's short fact sheet about whether your property could be at risk of flooding:
Page last updated: 30/01/23